Congratulations on Your Purchase!

Thank you for choosing us! Your order has been successfully received, and we are now working to prepare and ship it as soon as possible. Here’s a quick guide on the next steps and what you can expect:

1. Order Processing
Every DermaLift™ order is carefully prepared and checked by our team before dispatch.

Orders are typically processed within 1–2 business days. Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.

2. Delivery & Tracking
Your order will be sent using one of our trusted tracked delivery partners.

As soon as your parcel has been dispatched, you’ll receive an email with a tracking number so you can follow its progress to your delivery address.

Your order may be dispatched from our New Zealand stock or from one of our international fulfilment centres, depending on product availability and the most efficient delivery route.

Estimated Delivery Times
Orders dispatched from within New Zealand:
1–3 business days

Orders dispatched from our international fulfilment centre:
Up to 10 business days

Delivery estimates begin once your order has been dispatched. Delays may occasionally occur during public holidays, promotional periods or because of circumstances outside the courier’s control.

3. Trusted by DermaLift™ Customers
More than 843 verified customers have chosen DermaLift™ as part of their at-home skincare routine.

We’re proud to offer a simple, salon-inspired facial ritual designed to help support firmer-looking skin, smoother-looking texture and a fresher, more radiant appearance.

4. Shop with Added Peace of Mind
Your DermaLift™ purchase is covered by our 30-Day Money-Back Guarantee.

Should the product not be right for you, simply contact our Customer Care team within 30 days of receiving your order. We’ll explain the next steps and guide you through the returns process.

Please review our Returns & Refunds Policy for the complete eligibility requirements and return instructions.

5. New Zealand Customer Care
Our friendly Customer Care team is available to assist you before and after your purchase.

Email: contact@dermalift.co.nz

When contacting us about an existing order, please include your order number so our team can assist you more quickly.Thank you for choosing DermaLift™.

We look forward to becoming part of your simple at-home skincare ritual.